For Help With People in Crisis: Crisis Access Line 1-866-437-1821
Behavioral Health Urgent Care
This is an extension of our existing crisis services, which provide immediate support and intervention for individuals experiencing behavioral health crises. This center enhances our ability to offer timely, compassionate care to those in need.
The Behavioral Health Urgent Care (BUHC) Center delivers real impact and results. We are an extension of your care network, and you can count on us for immediate access to behavioral health crisis care. When someone is in crisis, we’re here to help — no appointments, no judgment, and no barriers. Everyone is met with compassionate care the moment they arrive, helping to strengthen the safety net our community needs and depends on.
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You just walk in
You do not need an appointment; simply walk in and get the care you need.
Every arrival begins with a personal greeting and an initial assessment by our care team. This process allows us to identify immediate needs and establish a foundation for safety and support.
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Care from a dedicated team
Everyone is met with our judgment-free intake process.
You’ll be met with compassion from the very start. Our multidisciplinary team—ranging from licensed clinicians and psychiatric providers to peer support specialists and nurses—works together to provide the personalized, expert care you need.
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Seen by a provider quickly
You will meet with a behavioral health provider and, together, create a treatment plan tailored to your unique needs and personal goals.
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Leave with a plan
Your journey doesn’t end when you leave us. We’re committed to your long-term success, providing a comprehensive discharge plan and direct links to community resources that keep you connected and supported throughout your recovery
What is the Behavioral Health Urgent Care Center (BHUC)?
The BUHC is a 24/7/365 walk-in mental health and 23-hour crisis stabilization unit for individuals four years or older experiencing a behavioral health crisis. Individuals are seen by trained providers who can help them stabilize in a treatment-oriented, safe environment.
Our 23-hour observation unit provides quick assessment and planning, with the goal of discharging within 23 hours and 59 minutes.
Frequently Asked Questions
Crisis stabilization offers a dedicated environment for ongoing support, delivering high-quality care and treatment to individuals who need additional time to achieve safe stabilization
The BHUC is for individuals four years or older experiencing a behavioral health crisis related to a
- Mental Health (MH) disorder
- Substance Use (SU) disorder
- Intellectual Developmental Disorder (I/DD) diagnosis
- Or any combination of the above
Services at the BHUC include:
- Medication management
- Psychiatric evaluations
- Psychosocial assessments
- Access to resources
The BHUC is an alternative, not a replacement, to a community hospital Emergency Department (ED). At the BHUC, trained professionals triage, assess, evaluate, and intervene to assist individuals whose crisis response needs are deemed urgent or emergent.
- Immediate Access to Care: Reduces wait times and provides a safe, supportive environment for those in crisis.
- Reduced Emergency Department Strain: Diverts non-medical behavioral health emergencies from hospital EDs, freeing up resources for other medical emergencies.
- Comprehensive Support: Offers a seamless connection to needed services and community resources.
- Community Well-Being: Promotes safety, stabilization, and recovery for individuals and families.
While not every individual with a behavioral health emergency will meet entrance criteria, the BHUC is specifically designed for those who meet the criteria for urgent or emergent care.
- Moderate risk or incapacitation in one or more areas of safety or physical, cognitive, or behavioral functioning related to a MH/IDD/SU diagnosis
- Moderate symptoms and distress that may quickly escalate without prompt intervention
- Thoughts of harm to self or others
- Acute stressors and symptoms which may include impaired reality testing, self-care, intoxication or withdrawal
- Imminent danger to harm self or others due to symptoms of a mental illness or substance use or any related medical complications
- Risk to self or others related to behavioral health distress
- Risk related to safety and supervision
- Severe incapacitation which may include impaired reality testing, self-care, intoxication or withdrawal
Integrated Family Services opened the Behavioral Health Urgent Care (BHUC) Center in the fall of 2025. The initiative, funded by Trillium Health Resources, is designed to provide immediate support and intervention for individuals experiencing behavioral health crises. The BHUC is an extension of our existing crisis services, enhancing our ability to offer timely, compassionate care to those in need.
The BHUC reflects our ongoing commitment to enhancing the crisis continuum as well as Trillium Health Resources’ intent to improve access to behavioral health care and address the urgent needs of our community. As the funding partner for this initiative, Trillium Health Resources has played a critical role in making this vision a reality. Together, we can make a lasting impact on the well-being of individuals and families across the region.